Shipping
ANS Performance offers FREE Shipping on ALL Orders over $79 CAD.
- $9.99 (before taxes) flat shipping fee on all orders.
If you place an order before 12 pm EST Mon-Fri, your order will typically ship the same day, otherwise orders will be fulfilled within 1 business day. All orders ship from our warehouse in Ontario, Canada. Delivery timelines can range from 1-2 days locally, up to 5-7 business days for the most eastern and western Canadian provinces, and up to 10 days for the US.
Return & Refund Policy
At ANS Performance, we take pride in the quality, safety, and integrity of our nutritional supplements. Your satisfaction is important to us, and we are committed to ensuring that each product meets our high standards for effectiveness and freshness. This is why every batch is Third Party tested for potency, purity and safety.
Any unopened items can be returned within 30 days for a full refund.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 14 days of delivery, and we will gladly offer a replacement or refund.
The Goods must be returned to us within 30 days of contacting us to process the return: with both goods and all packaging in their original condition, securely wrapped. Our customer service team will require the tracking # of the return shipment to ensure it is properly received by our warehouse team.
After we have received the Goods, we will credit your account with the full purchase price of the goods returned no later than 30 days from the date of receipt; If you do not return the Goods to us, you are still liable to us for the cost.
What’s Not Covered:
Due to the consumable nature of many of our products, we cannot accept returns or issue refunds based solely on personal taste preferences or subjective flavor experience. While we work hard to develop great-tasting formulas and great-tasting products is something ANS Performance is well known for; individual tastes vary and we encourage customers to review product descriptions, ingredients, and reviews before purchasing; or try a trial size version of the product if available before committing to a full size product.
How to request a return:
To begin processing any type of return, please contact our Customer Service team by calling 1-888-385-9169 or emailing support@ansperformance.com and provide your name, the order number, and the reason for returning the product.
This includes if a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered. Pictures of the issue are a great help.
Our customer service team will provide you with the return address information and assist with your return. Please allow for up to 30 days for your return to be processed. Once the item has been received and inspected by our warehouse team, a refund of the purchase price will be issued (less shipping/handling). In cases where returns are made unrelated to product quality, the customer is responsible for the cost of return shipping.
Still have questions?
You can send a message to us through the website, email us at support@ansperformance.com or leave a message with our amazing Customer Service team at 1-888-385-9169.